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Talent recruitment and development

Personal Career Design
’One size fits all’ is history. Our Personal Career Design program offers talents personalized assistance and coaching. It helps the great variety of people we welcome quickly find their feet. Our offer takes account of the talents’ previous education and their characters, backgrounds, goals and work-life balance. In consultation with them, we map out a personal development path. Exceptional talents can now fulfill their career paths and personal development more quickly.
In our vision, the best-performing teams are made up of people with different but complementary competences, educational backgrounds and cultures. Our EY Personal Career Design program is designed to optimize all these different backgrounds, competences and experiences, characters, ambitions and life stages so that our people can fulfill their potential and get the most out of themselves. Together with the large inflow of young people, this approach is accelerating the required cultural change within EY.

Every year we invite a select group of third-year bachelor and master students to make multiday visits to our national and international offices so that they can get to know EY at the very beginning of their careers. We organized two of these EY experiences during the year, one for Assurance and one for Transaction Advisory Services and Advisory. We also organized ’content days’ for students to introduce themselves to EY.

All new employees – from recent graduates to seasoned professionals – have to feel at home with us as quickly as possible. We think this is so important that we prioritized onboarding during the year. Before new members of staff join us they can familiarize themselves with our organization online, getting a taste of the atmosphere and what it means to work for EY. Once they join, they are assigned a counselor to discuss their work and performance.

Lifelong learning
Helping our people learn, develop and lead is fundamental to creating value for our employees and clients. That’s why we create opportunities for our people to develop themselves, not only when they join but throughout their entire careers: a lasting EY experience. Assurance gave priority to attracting new talent, while the other service lines focused on high potentials and specific target groups such as millennials and senior managers. In consultation with the competence leaders and counselors, personal learning plans are drawn up for all employees every year. The contents are determined by the employee’s career phase, goals, personal skills and professional wishes.

Transaction Advisory Services, for example, invests in the 10 degrees program. The 10 degrees program is EY’s new career development framework, which is designed to accelerate the performance and drive the career value of our consultants. Clear objectives and expectations, supported by ongoing coaching/ feedback discussions, are key elements of the program.

There are two aspects to all the training courses we offer: participants widen and refresh their professional knowledge but also work on their soft skills.

Professional development
EYU, our global career development framework, focuses on learning, experiences and coaching. It encourages our people to take ownership of their own potential, whether social, emotional or professional, and of their own personal wellbeing. It deepens knowledge, skills and competences by providing learning opportunities combined with on-the-job experience and stimulates a coaching mindset that enhances every employee’s daily interaction with clients, colleagues and superiors.


Assurance launches EY University for people with a different background
EY University is the new internal training program for the financial discipline within Assurance. It is targeted at people with a wide interest in financial and business issues who do not yet know which department or direction is best suited to them. The program attracted 45 participants during the year. Once every two weeks, they attended a lecture given by our own EY people that provides an insight into the technical side of the various departments at EY Assurance and into soft skills such as client focus, problem-solving and teaming. At the end of a year, students can opt to take a second or third year at EY University. They can then specialize in a variety of traineeships or sectors. After one, two or three years they can also decide to specialize as an audit expert and become a chartered accountant or continue as a trusted advisor within one of our advisory practices. Another option is to take a post-master course.
Account management, relationship management, team leadership and similar skills are at least as important to their careers – and actually become more important as they progress. All managers and senior managers are therefore appraised when they are promoted so that we can assess their personal development and offer them appropriate training.

To strengthen the EY experience we encourage our top talent to widen and deepen their experience across service lines, sectors and geographical locations at home and abroad. Our high potentials are given extensive training so that they can work in an array of different areas and draw on a wealth of knowledge from many disciplines. This has the added benefit of making the work even more attractive. Working in a variety of disciplines and gaining wide experience abroad turns our people into better professionals, which in turn has a positive impact on their interaction with clients.

Our worldwide training program offers thousands courses, many in the form of blended learning: a combination of contact learning and technology-enhanced learning, e.g., e-learning. This is an excellent means to strike a better work-study-life balance.

Learning and development expenses increased by 14% to
€13.5 million during the year (€3,342 per FTE, up 7%). Around 1,200 courses were organized locally. In addition, international courses were taken in the EMEIA region. The average number of hours spent on learning and development was 101 per FTE (up 13%); the total number of hours was 408,009 (up 22 %).

Read the interview with EY University trainers and students.